FAQ

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I don't use PayPal. Can I send a check?
Checks and money orders are happily accepted. Email your order ( be sure to include item names/numbers)
and we will reserve the art for you till your check/money order arrives.

What forms of payment do you accept?
We gladly accept all major credit cards or regular account payments, all through PayPal.

Do I need a PayPal account to purchase from store?
No, you are not required to have a PayPal account to purchase from our shop. Although if you already have a PayPal account you may use it.

If you use your PayPal account for payment, our items will be mailed to your PayPal address??
Please make sure your PayPal account is correct! We will not be held accountable for packages sent to a different address than your PayPal address..

How do you ship your art?
We use FedEx 2nd day air with full insurance to the United States only. Every piece of art is packaged to ensure that the item is shipped without damage. All international orders will be shipped in a picture tube without matte or frame .

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How soon will my artwork be shipped?
Please allow up to 10 days for your Gyotaku by Naoki art to be shipped. Artwork that requires framing can take up to 1 month to complete. Please inquire about pricing for custom framing.


How are your frames made?
Our frames are made of solid mahogany and are hand made in our shop in Kaneohe, Hawaii. The mahogany wood is cut, assembled, sanded, and then painted with a black semi-gloss paint or finished in natural color.

Are your frames available in other woods?
We also offer solid koa wood and mango wood frames. These custom sized frames take approximately 6 weeks to create so we apologize in advance for the delay in receiving your artwork, however it is well worth the wait. Please inquire for pricing.

What do your frames look like?
All of our frames are beautiful and custom made at our location.

How much do you charge for shipping?
Shipping prices are done according to size and weight. All items will be shipped via Federal Express 2nd day air to anywhere in the United States or International unless there is a better method.  Once your purchase is confirmed we will contact you with the best possible pricing available to your area.  All items and shipping must be paid prior to shipping of your product.