Please click on the links below to view the FAQ answers.
I don't use PayPal. Can I send a check?
Checks and money orders are happily accepted.
Email your order ( be sure to include item names/numbers)
What forms of payment do you accept?
and we will reserve the art for you
till your check/money order arrives.
We gladly accept all major credit cards or regular account payments, all through PayPal.
Do I need a
PayPal account to purchase from store?
are not required to have a PayPal
account to purchase from our shop.
Although if you already have a PayPal
account you may use it.
If you use your PayPal account for payment,
our items will be mailed to your PayPal
make sure your PayPal account is
correct! We will not be held accountable
for packages sent to a different
address than your PayPal address..
How do you ship your art?
How soon will my artwork be shipped?
FedEx 2nd day air with full insurance to
the United States only. Every piece of
art is packaged to ensure that the
item is shipped without damage. All
international orders will be shipped in
a picture tube without matte or frame
allow up to 10 days for your Gyotaku by
Naoki art to be shipped. Artwork that
requires framing can take up to 1 month
to complete. Please inquire about
pricing for custom framing.
How are your frames made?
frames are made of solid mahogany and
are hand made in our shop in Kaneohe,
Hawaii. The mahogany wood is cut,
assembled, sanded, and then painted with
a black semi-gloss paint or finished in
Are your frames available in other woods?
offer solid koa wood and mango wood
frames. These custom sized frames take
approximately 6 weeks to create so
we apologize in advance for the delay in
receiving your artwork, however it is
well worth the wait. Please inquire for
What do your frames look like?
All of our frames
are beautiful and custom made at our
How much do you charge for shipping?
Shipping prices are done according to
size and weight. All items will be
shipped via Federal Express 2nd day air
in the United States or International
unless there is a better method.
Once your purchase is confirmed we will
with the best possible pricing available
to your area. All items and
shipping must be paid prior to shipping
of your product.